Return Process (Items that can be returned/refunded or exchanged within 30 days after delivered)
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable, please contact our customer service / Facebook / Instagram / Pinterest to request a return form.
2. Our customer service team will respond to your request within 24 business hours and provide you with a Return Merchandise Form (RMA) along with our return address. Please check your email inbox/spam/junk folder again.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 business days.
5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.
Return Shipping Costs
1. We don't charge the buyer's return shipping fee.
2. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Refunds
1. Refunds will be issued only after a return-eligible item, postmarked within 35 days after the purchase date, has been received at our warehouse, and has passed our quality check.
2. For products that are returned by this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package. The refund will be issued to the original payment method
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
3. The original shipping fee, if any, is non-refundable.
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.
Returnable Items
Items that can be returned/refunded or