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Free Shipping Orders Over $89
Easy Return During 30 Days after you received Delivery
Carbon neutral
Secure payments
Processing Time: About 1-3 Working Days. This does not include weekends & holidays
Some Hot selling Products may take 3-5 working days or longer.
we have 3 different shipping methods: Saver Shipping, Standard Shipping, and Expedited Shipping. The shipping rates and AVG shipping times are as follows:
***Attention:
Return Process (Items that can be returned/refunded or exchanged within 30 days after delivered)
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable, please contact our customer service / Facebook / Instagram / Pinterest to request a return form.
2. Our customer service team will respond to your request within 24 business hours and provide you with a Return Merchandise Form (RMA) along with our return address. Please check your email inbox/spam/junk folder again.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 business days.
5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.
1. We don't charge the buyer's return shipping fee.
2. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Items that can be returned/refunded or exchanged within 30 days(Return shipping time won't affect return request) of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival(Please send some photos to us, once we confirm Faulty items, then return Faulty items to us.).
2. Items received in the incorrect size/color(Not as Described or Defective).
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.
4. Swimsuits can be returned but must be returned with the hygienic liner intact. If the swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.
5. Clothes must be packed with the original transparent/nontransparent packs which can protect clothes availably.
We will not accept returns in the following conditions:
1. Items outside the 30-day warranty time frame.
2. Washed, worn, used or misused items.
Notes: All returns must be authorized by the Pinkami Team via Email. Returned items without a Return Merchandise Form (RMA) will not be accepted.
Once your order has been shipped out(although the tracking# email may be delayed), it can no longer be canceled.
But you can contact us to return and get a refund after we receive your returned item(s).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We accept some secure and convenient payment methods:
1. PayPal:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
2. Credit Card Via Paypal:
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