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      Returns & Exchanges
      We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.


       

      1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
      2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
      3. Drop off your package at the local post office.
      4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your Pinkami wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. 

      Returnable Items

      Items that can be returned/refunded or exchanged within 30 days(Retun shipping time won't affect return requst) of receiving must follow the criteria as below:
      1. Faulty items damaged/broken or soiled upon arrival(Please send some photos to us, once we confirm Faulty items, then return Faulty items to us.).
      2. Items received in the incorrect size/color(Not as Described or Defective).
      3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
      4. Swimsuit can be returned, must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.
      5. Clothes must be packed with the original transparent/nontransparent packs which can protect clothes availably.

      Non-Returnable Items

      We will not accept returns in the following conditions:
      1. Items outside the 30 days warranty time-frame.
      2. Washed, worn, used or misused items.
      3. Items under the following categories: doorbuster Items, Lingerie are not covered by the warranty.

      Notes: All returns must be authorized by the Pinkami Team via the Email. Returned item without a Return Merchandise Form (RMA) will not be accepted.

      Returns Process

      Please carefully follow our returns process to minimize any delays:
      1. If your item is returnable (see above), please contact our customer service to request return form.
      2. Our customer service team will respond to your request within 24 business hours and provide you with a Return Merchandise Form (RMA) along with our return address. Please check your email inbox/spam/junk folder again.
      3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
      4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 business days.
      5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.

      Return Shipping Costs

      1. We don't charge buyer's return shipping fee.
      2. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
      3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

      I Want to Cancel My Order

      Once your order has been shipped out(although tracking# email may be delayed), it can no longer be cancelled.
      But you can contact us to return and get a refund after we receive your returned item(s).


      Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.