Solid Color Loose V-neck Knit Sweater

PINKAMI Shipping Info

Receiving Time = Processing Time + Shipping Time

Processing Time: About 1-3 Working Days. This does not include weekends & holidays

Some Hot selling Products may take 3-5 working days or longer.

we have 2 different shipping methods: Expedited Shipping, and Standard Shipping. The shipping rates and AVG shipping times are as follows:

***Attention:

1. Please leave the correct email address in your order so that order confirmation and shipping notification will be updated to you. Besides, a phone number is required for delivery, please leave the correct phone number because the carrier & deliverer may contact you for delivery if necessary.

2. The shipping address should be detailed enough, it would be better if it included the Apt/unit number. Nondelivery or extra shipping costs due to personal reasons will not be taken by Pinkami. Unsuccessful delivery caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, or blank mobile column can not be compensated by Pinkami.

3. Please note that we do ship parcels to the P.O. Box Address and Military Address via Standard Shipping methods, but Express shipping methods are not available to the P.O. Box and Military Address.

4. If you need the item urgently or for scheduled occasions such as parties, vacations/holidays, trips, anniversaries, ceremonies, etc.. We would advise you to choose the Express shipping method.

5. Please note that shipping to outlying territories or remote areas & islands may take much longer shipping time.

6. Shipping times will be affected during public holidays or extreme weather because the manufacturers & carriers will limit or suspend their operations at these times, Unfortunately, this is outside of our control, normal service resumes soon after each holiday or extreme weather ends.

7. It may take a few days to follow the order shipment before the tracking number becomes active on the tracking website. If the information has not appeared on the tracking website, please try again 1-3 days later.

8. Due to longer customs clearance times, Standard Shipping times have been extended to 35-45 days for destinations in Latin America, like Brazil, Chile, and Colombia, and 25-40 days for destinations in Africa, like South Africa, Egypt, and 10-25 working days in the Philippines.

9. If you have any questions about the shipping, please contact our customer service: at support@pinkami.com, We will offer you feedback ASAP, Thanks

Return Process

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable, please contact our customer service / Facebook / Instagram / Pinterest to request a return form.
2. Our customer service team will respond to your request within 24 business hours and provide you with a Return Merchandise Form (RMA) along with our return address. Please check your email inbox/spam/junk folder again.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 business days.
5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.

Return Shipping Costs

1. We don't charge the buyer's return shipping fee.
2. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.